If you've made purchases in the game or other applications and are having issues:

• Please make sure that you have a stable internet connection (Wi-Fi or at least a 3G/4G connection) and your device is online.
• The application stores process all in-game purchases, and there might be an overload. Please kindly wait several minutes and try again.
• Please try to close and restart your device.
• Please try to sign out from your store account and sign in again.

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If you've never made purchases in the game or other applications and having issues:

• Please make sure that your payment information is correct and update your payment information if necessary.
• Please make sure that you are trying to use a supported payment method.
• Please check that you are using the same Apple ID on iTunes & App Store.

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If you're still having problems making purchases, please contact the app store customer support.

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Please check the following links to get more information or contact your application store's customer service:

App Store - Troubleshooting

Google Play Store - Troubleshooting

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Learn more about Mergedom: Home Design merge puzzle game.

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